Return/Exchange Policy
To start a return or exchange please use our portal here
If you have any questions or concerns, please email contact@takedownshop.com and include your order number (TDxxxxx) and your question/issue you are facing.
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In-stock “Ready to Ship” items
can be returned/exchanged within 7 days of receiving the order
Returns are for store credit only
Items must be unworn, and unwashed, have no stains or odors, and have all original tags.
*In-stock/ready-to-ship items will have “Ready to ship” within the item description
Made-to-order / Custom items
as well as International orders and Clearance items are FINAL SALE
*Made-To-Order or Custom items will have "Made-To-Order" within the item description
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To start a return or exchange please use our portal here
If you have any questions or concerns, please email contact@takedownshop.com and include your order number (TDxxxxx) and your question/issue you are facing.
Return/Exchange and Claim FAQ:
Q: How quickly will my return exchange be processed?
A: Please allow 2-4 business days for your return to be processed.
Q: Will I be provided a return label or do I use my own?
A: You will receive a return label after your return/exchange is approved by our support team. If you purchased the protection/return plan your label will be at no cost, if you did not purchase the protection/return plan your label cost will vary depending on distance to ship and weight of items
Q: I purchased a sale item. Can it be returned?
A: All sale items purchased are final sale.
Q: What is the return policy for International Orders?
A: All international orders are final sale.
Q: Am I able to return or exchange an item if I used a discount code or gift card?
A: Items purchased using a discount code or a gift card can be returned and exchanged for equal-value store credit only.
Q: What is the return policy for gift cards?
A: Gift cards are FINAL SALE
Q: My "ready to ship" item arrived damaged what do I do?
A: please use our portal here to submit a claim
if you are having difficulty or have further questions please email contact@takedownshop.com to have this resolved.
Q: What is the return/exchange policy for custom orders?
A: Custom orders cannot be returned or exchanged
however, if the product you receive is not what you intended to order but matches the order form (wrong size, incorrect spelling, etc.)
please use our portal here to submit a claim
if you are having difficulty or have further questions please email contact@takedownshop.com to have this resolved.
If the order received matches the order form, Takedown is not at fault.
If we somehow messed up on our end, we will re-create your order for you at no cost.
PLEASE DOUBLE CHECK YOUR ORDER BEFORE CHECKOUT.
